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Enrolment: Students must send the enrolment form, a copy

of a valid document as well as two photos either by mail, fax

or e-mail to:

Centro Fiorenza - Italian Language and Culture Courses

Via S. Spirito 14, - 50125 Firenze (Italy)

Fax +39 055 287 148

e-mail:

info@centrofiorenza.com

Applications become valid upon receipt of the school’s writ-

ten confirmation.

PAYMENT

• Courses (Florence + Elba)

: an advance payment of 20%

of the cost of the course + Enrolment Fee must be sent

together with the enrolment form. The balance must be paid

uponreceiptofthewrittenconfirmationor,at the latest,by the

end of the first day of the course.

Payment must be effected directly to the school by means of

either: cash ⁄ international bank cheque ⁄ international money

order ⁄ bank transfer (

all bank charges

to be met by the

sender) / credit cards.

• Accommodation Elba:

accommodations are confirmed

only after receipt of an advance payment. The balance can

be settled with the hotel directly at the end of the stay, also by

credit card.

Payments or a copy of the bank transfer for

courses

and

accommodation must be sent to CENTRO FIORENZA’s

office in

Florence

.

•AccommodationFlorence:

aservice in findingaccommo-

dation for all students regularly enrolled is offered. Rooms

are reserved fromSunday prior to course date until Saturday

after course ends. Fees have to be paidwithin the first 3 days

in cash directly to the landlord. Notification of a change in

accommodation must be given thirty days in advance.

CANCELLATIONS

Courses (Florence + Elba):

Must be notified in writing to the school office.

Before the course starts:

- For cancellations sent at least 30 days before the course

starts: the entire sum, less the Enrolment Fee will be refund-

ed.

- For cancellations sent 29 to 15 days before the course

starts: the Enrolment Fee and 20% of the course (up to 8

weeks) will be forfeited.

- For cancellations giving less than 14 days notice,

Enrolment Fee + 50% of the course (up to 8 weeks) will be

forfeited.

After the course starts:

- No refunds are made for cancellations or to students leav-

ing before the end of a course or starting later.

- For long term courses ( more than 8 weeks) the school will

issue, for the balance, a credit note valid for 12 months.

- Deposits and fees are not transferable from person to per-

son.

Exceptions will be made at the school’s discretion in special

cases (serious illness, accident, etc.)

• Accommodation Elba:

the advance payment will be

refunded only in case the cancellation is received 21 days

before the starting date of the stay; no refunds for cancella-

tions received after this date.

GROUPCOURSES

In case the minimum number of participants (3) for group

courses is not reached the school reserves the right to trans-

form group lessons into a reduced number of individual les-

sons.

COURSE CHANGES

If a change of type or date of course is required, the student

must notify the registration office at least 30 days before the

beginning of the course. Other changes rest at the discretion

of the school.

VISA

Students coming from countries that require a visa to study

abroad need to contact the Italian Embassy in their home

country beforehand to complete formalities. A certificate of

enrolment issuedby theschool isoneof therequirements for

obtaining a visa. In order to receive a certificate of enrolment

the student must pay the full tuition fees. In case of refusal,

students have to inform the school in writing, before the

course starts, giving evidence of the rejection of the Italian

Embassy. Only in this case the fees will be refunded less €

250 for secretarial expenses.

INSURANCE

We advise students to take out medical and personal insur-

ance before leaving their home country.

HOLIDAYS

The school remains closed on Italian public holidays.

Lessons for group language courses are not made up and

there is no refund for these days.

RESPONSIBILITIES

The school is not liable for the loss of property on its premis-

es.

PHOTOS

portraying students may be used by the school for

advertising purposes.

General Conditions

1 - COURSES

Is there a minimum age requirement to

enroll in courses at Centro Fiorenza?

Yes, the general intensive Italian courses

require a minimum age of 17. The 40+

course is for adults.

When is it possible to start a course?

Classes for beginners who have never

learned Italian begin on specific start

dates. Classes for participants who have

already studied the Italian language may

start on any Monday.

How long are the lessons?

Each lesson lasts for 50 minutes.

How do I select the course that is right

for me?

This depends on your length of stay and

personal needs. For example, students

who are staying for longer periods of time

generally enroll in our Basic Intensive

courses which include 4 lessons of 50 min-

utes each. Students who only have a limit-

ed amount of time to learn Italian usually

prefer to choose the Super Intensive

course which offers 30 lessons per week,

Combined Courses or One-to-One tuition.

Centro Fiorenza also offers many special

courses including: Business Italian,

Examination Courses for a variety of

National Italian Exams, Italian & Cooking

Classes, Italian & Culture Course, Italian &

Drawing, etc.

Will extra help be provided if I have any

particular difficulty?

Once the session has begun, can I

change my course level or classes?

Yes. We require the proper level place-

ment for each student, therefore if you feel

you are not in the appropriate level, you

are encouraged to speak with your teacher

or the Director of Studies who will help you

find a solution.

Are make up classes provided for

classes that are missed due to holi-

days?

Only the individual One-to-One classes

are made up but students are encouraged

to take advantage of the extra, free tutori-

als provided by the school when classes

are missed due to holidays. In addition,

please check the public holidays in the

school brochure before confirming your

enrollment.

2 - ACCOMMODATION

How far in advance do I need to com-

plete my reservation?

We recommend you reserve your accom-

modation at least 1 month in advance.

Florence is a popular tourist destination

and if you wish to book accommodation

during high season (July and August) we

advise you to make the reservation as ear-

ly as possible. We also do accept last

minute reservations, please check accom-

modation availability with us.

Is transportation information provided

on how to get to my accommodation

from school?

Students are provided with information on

how to get to school (bus-numbers, dis-

tance, etc) when they are given the

address and description of their accommo-

dation. Accommodations are either within

walking distance or can easily be reached

by bus (apx. 10 – 15 minutes).

Can I stay for extra nights?

Yes, you can check in on Saturday and

check out on Sunday if you wish. There is

an extra fee for any extra night in the

accommodation. Should you need addi-

tional nights, we will help you find a suit-

able hotel, pension or hostel.

Who do I speak to regarding my arrival

time to my accommodation?

It is best to contact your host family / land-

lord a few days before your arrival. If you

do not feel comfortable speaking Italian

over the phone, please contact the school

so we can communicate your arrival time.

Can I use the telephone to make and

receive calls from my accommoda-

tion?

This depends on the type of accommoda-

tion you have:

• Residences: studios and apartments in

Residences are equipped with a phone.

• Home stay: most families do not mind

you receiving calls after checking con-

venient times with them

• Private apartments and shared flats:

generally no telephone is available.

Depending on your accommodation, you

may wish to purchase an Italian cell

phone with a prepaid card or rent a cell

phone. We can always supply you with

more information if you are interested in

purchasing or renting an Italian phone.

Are electricity and water included in

my accommodation or do I need to pay

separately?

• Residence and home stay: electricity

and water are included in your payment.

• Private and shared apartments: utilities

are not included and are paid directly to

the owner of the apartment.

Can I leave my current accommoda-

tion with Centro Fiorenza without

penalty if I find another apartment or

accommodation?

Should you decide to change your accom-

modation, we require 4 weeks notice.

Exceptions are granted under the discre-

tion of the housing coordinator and/or the

management of the Centro Fiorenza.

What is Centro Fiorenza’s responsibil-

ity if problems occur in student hous-

ing?

Centro Fiorenza will do everything possi-

ble to ensure that your stay meets your

expectations.

If you have a problem, we suggest you

talk to the landlady/-lord first. It is surpris-

ing how many things are just misunder-

standings. If there is anything you do not

understand or feel unhappy about, get in

touch with our housing-coordinator.

Can Centro Fiorenza offer accommo-

dation if I am not studying a course at

the school?

Sorry, the Centro Fiorenza accommoda-

tion service is only available for our stu-

dents.

3 - VARIOUS

Are excursions offered through Centro

Fiorenza during the week and week-

ends for students?

Yes, Centro Fiorenza offers weekly cultur-

al activities and full day excursions every

weekend. We also organize many week-

end excursions to Rome, Venice, Cinque

Terre, and Sorrento/The Almafi Coast, etc.

Can I work in Italy if I am studying with

Centro Fiorenza?

Some EU students may find a job in

Florence but it can be difficult for students

who are non EU citizens to find work since

they cannot easily obtain a work permit.

Centro Fiorenza does not offer a job place-

ment service.

What are the working hours at Centro

Fiorenza?

Centro Fiorenza’s working hours are:

Mondays - Fridays from 9:00 until 18:00.

Does Centro Fiorenza offer insurance

to their students and if so, how much

does it cost?

All students at Centro Fiorenza are insured

against accident that may happen inside

the school or outside the school premises

during guided activities organized by the

school. However we advise students to

take out medical and personal insurance

before leaving their home country.

Can I receive mail at Centro Fiorenza?

Yes, we have a designated postal area for

students to receive mail. We recommend

that you give your friends and relatives the

school address rather than the address of

your accommodation.

FAQ (Frequently Asked Questions)

Only One-to-One lessons, or special

programs may be held on week-ends,

but generally we are closed during the

weekend, and always on holidays.

Yes, apart from your lessons our director

of studies is always available to help.

W W W . C E N T R O F I O R E N Z A . C O M

Florence Centro Fiorenza