Enrolment: Students must send the enrolment form, a copy
of a valid document as well as two photos either by mail, fax
or e-mail to:
Centro Fiorenza - Italian Language and Culture Courses
Via S. Spirito 14, - 50125 Firenze (Italy)
Fax +39 055 287 148
Applications become valid upon receipt of the school’s writ-
• Courses (Florence + Elba)
: an advance payment of 20%
of the cost of the course + Enrolment Fee must be sent
together with the enrolment form. The balance must be paid
uponreceiptofthewrittenconfirmationor,at the latest,by the
end of the first day of the course.
Payment must be effected directly to the school by means of
either: cash ⁄ international bank cheque ⁄ international money
order ⁄ bank transfer (
all bank charges
to be met by the
sender) / credit cards.
• Accommodation Elba:
accommodations are confirmed
only after receipt of an advance payment. The balance can
be settled with the hotel directly at the end of the stay, also by
Payments or a copy of the bank transfer for
accommodation must be sent to CENTRO FIORENZA’s
aservice in findingaccommo-
dation for all students regularly enrolled is offered. Rooms
are reserved fromSunday prior to course date until Saturday
after course ends. Fees have to be paidwithin the first 3 days
in cash directly to the landlord. Notification of a change in
accommodation must be given thirty days in advance.
Courses (Florence + Elba):
Must be notified in writing to the school office.
Before the course starts:
- For cancellations sent at least 30 days before the course
starts: the entire sum, less the Enrolment Fee will be refund-
- For cancellations sent 29 to 15 days before the course
starts: the Enrolment Fee and 20% of the course (up to 8
weeks) will be forfeited.
- For cancellations giving less than 14 days notice,
Enrolment Fee + 50% of the course (up to 8 weeks) will be
After the course starts:
- No refunds are made for cancellations or to students leav-
ing before the end of a course or starting later.
- For long term courses ( more than 8 weeks) the school will
issue, for the balance, a credit note valid for 12 months.
- Deposits and fees are not transferable from person to per-
Exceptions will be made at the school’s discretion in special
cases (serious illness, accident, etc.)
• Accommodation Elba:
the advance payment will be
refunded only in case the cancellation is received 21 days
before the starting date of the stay; no refunds for cancella-
tions received after this date.
In case the minimum number of participants (3) for group
courses is not reached the school reserves the right to trans-
form group lessons into a reduced number of individual les-
If a change of type or date of course is required, the student
must notify the registration office at least 30 days before the
beginning of the course. Other changes rest at the discretion
of the school.
Students coming from countries that require a visa to study
abroad need to contact the Italian Embassy in their home
country beforehand to complete formalities. A certificate of
enrolment issuedby theschool isoneof therequirements for
obtaining a visa. In order to receive a certificate of enrolment
the student must pay the full tuition fees. In case of refusal,
students have to inform the school in writing, before the
course starts, giving evidence of the rejection of the Italian
Embassy. Only in this case the fees will be refunded less €
250 for secretarial expenses.
We advise students to take out medical and personal insur-
ance before leaving their home country.
The school remains closed on Italian public holidays.
Lessons for group language courses are not made up and
there is no refund for these days.
The school is not liable for the loss of property on its premis-
portraying students may be used by the school for
1 - COURSES
Is there a minimum age requirement to
enroll in courses at Centro Fiorenza?
Yes, the general intensive Italian courses
require a minimum age of 17. The 40+
course is for adults.
When is it possible to start a course?
Classes for beginners who have never
learned Italian begin on specific start
dates. Classes for participants who have
already studied the Italian language may
start on any Monday.
How long are the lessons?
Each lesson lasts for 50 minutes.
How do I select the course that is right
This depends on your length of stay and
personal needs. For example, students
who are staying for longer periods of time
generally enroll in our Basic Intensive
courses which include 4 lessons of 50 min-
utes each. Students who only have a limit-
ed amount of time to learn Italian usually
prefer to choose the Super Intensive
course which offers 30 lessons per week,
Combined Courses or One-to-One tuition.
Centro Fiorenza also offers many special
courses including: Business Italian,
Examination Courses for a variety of
National Italian Exams, Italian & Cooking
Classes, Italian & Culture Course, Italian &
Will extra help be provided if I have any
Once the session has begun, can I
change my course level or classes?
Yes. We require the proper level place-
ment for each student, therefore if you feel
you are not in the appropriate level, you
are encouraged to speak with your teacher
or the Director of Studies who will help you
find a solution.
Are make up classes provided for
classes that are missed due to holi-
Only the individual One-to-One classes
are made up but students are encouraged
to take advantage of the extra, free tutori-
als provided by the school when classes
are missed due to holidays. In addition,
please check the public holidays in the
school brochure before confirming your
2 - ACCOMMODATION
How far in advance do I need to com-
plete my reservation?
We recommend you reserve your accom-
modation at least 1 month in advance.
Florence is a popular tourist destination
and if you wish to book accommodation
during high season (July and August) we
advise you to make the reservation as ear-
ly as possible. We also do accept last
minute reservations, please check accom-
modation availability with us.
Is transportation information provided
on how to get to my accommodation
Students are provided with information on
how to get to school (bus-numbers, dis-
tance, etc) when they are given the
address and description of their accommo-
dation. Accommodations are either within
walking distance or can easily be reached
by bus (apx. 10 – 15 minutes).
Can I stay for extra nights?
Yes, you can check in on Saturday and
check out on Sunday if you wish. There is
an extra fee for any extra night in the
accommodation. Should you need addi-
tional nights, we will help you find a suit-
able hotel, pension or hostel.
Who do I speak to regarding my arrival
time to my accommodation?
It is best to contact your host family / land-
lord a few days before your arrival. If you
do not feel comfortable speaking Italian
over the phone, please contact the school
so we can communicate your arrival time.
Can I use the telephone to make and
receive calls from my accommoda-
This depends on the type of accommoda-
tion you have:
• Residences: studios and apartments in
Residences are equipped with a phone.
• Home stay: most families do not mind
you receiving calls after checking con-
venient times with them
• Private apartments and shared flats:
generally no telephone is available.
Depending on your accommodation, you
may wish to purchase an Italian cell
phone with a prepaid card or rent a cell
phone. We can always supply you with
more information if you are interested in
purchasing or renting an Italian phone.
Are electricity and water included in
my accommodation or do I need to pay
• Residence and home stay: electricity
and water are included in your payment.
• Private and shared apartments: utilities
are not included and are paid directly to
the owner of the apartment.
Can I leave my current accommoda-
tion with Centro Fiorenza without
penalty if I find another apartment or
Should you decide to change your accom-
modation, we require 4 weeks notice.
Exceptions are granted under the discre-
tion of the housing coordinator and/or the
management of the Centro Fiorenza.
What is Centro Fiorenza’s responsibil-
ity if problems occur in student hous-
Centro Fiorenza will do everything possi-
ble to ensure that your stay meets your
If you have a problem, we suggest you
talk to the landlady/-lord first. It is surpris-
ing how many things are just misunder-
standings. If there is anything you do not
understand or feel unhappy about, get in
touch with our housing-coordinator.
Can Centro Fiorenza offer accommo-
dation if I am not studying a course at
Sorry, the Centro Fiorenza accommoda-
tion service is only available for our stu-
3 - VARIOUS
Are excursions offered through Centro
Fiorenza during the week and week-
ends for students?
Yes, Centro Fiorenza offers weekly cultur-
al activities and full day excursions every
weekend. We also organize many week-
end excursions to Rome, Venice, Cinque
Terre, and Sorrento/The Almafi Coast, etc.
Can I work in Italy if I am studying with
Some EU students may find a job in
Florence but it can be difficult for students
who are non EU citizens to find work since
they cannot easily obtain a work permit.
Centro Fiorenza does not offer a job place-
What are the working hours at Centro
Centro Fiorenza’s working hours are:
Mondays - Fridays from 9:00 until 18:00.
Does Centro Fiorenza offer insurance
to their students and if so, how much
does it cost?
All students at Centro Fiorenza are insured
against accident that may happen inside
the school or outside the school premises
during guided activities organized by the
school. However we advise students to
take out medical and personal insurance
before leaving their home country.
Can I receive mail at Centro Fiorenza?
Yes, we have a designated postal area for
students to receive mail. We recommend
that you give your friends and relatives the
school address rather than the address of
FAQ (Frequently Asked Questions)
Only One-to-One lessons, or special
programs may be held on week-ends,
but generally we are closed during the
weekend, and always on holidays.
Yes, apart from your lessons our director
of studies is always available to help.
W W W . C E N T R O F I O R E N Z A . C O M
Florence Centro Fiorenza