Centro Fiorenza - Brochure

Enrolment: Students must send the enrolment form, a copy of a valid document as well as two photos either by mail, fax or e-mail to: Centro Fiorenza - Italian Language and Culture Courses Via S. Spirito 14, - 50125 Firenze (Italy) Fax +39 055 287 148 e-mail: info@centrofiorenza.com Applications become valid upon receipt of the school’s writ- ten confirmation. PAYMENT • Courses (Florence + Elba) : an advance payment of 20% of the cost of the course + Enrolment Fee must be sent together with the enrolment form. The balance must be paid uponreceiptof thewrittenconfirmationor,at the latest,by the end of the first day of the course. Payment must be effected directly to the school by means of either: cash ⁄ international bank cheque ⁄ international money order ⁄ bank transfer ( all bank charges to be met by the sender) / credit cards. • Accommodation Elba: accommodations are confirmed only after receipt of an advance payment. The balance can be settled with the hotel directly at the end of the stay, also by credit card. Payments or a copy of the bank transfer for courses and accommodation must be sent to CENTRO FIORENZA’s office in Florence . •AccommodationFlorence: aservice in findingaccommo- dation for all students regularly enrolled is offered. Rooms are reserved fromSunday prior to course date until Saturday after course ends. Fees have to be paidwithin the first 3 days in cash directly to the landlord. Notification of a change in accommodation must be given thirty days in advance. CANCELLATIONS Courses (Florence + Elba): Must be notified in writing to the school office. Before the course starts: - For cancellations sent at least 30 days before the course starts: the entire sum, less the Enrolment Fee will be refund- ed. - For cancellations sent 29 to 15 days before the course starts: the Enrolment Fee and 20% of the course (up to 8 weeks) will be forfeited. - For cancellations giving less than 14 days notice, Enrolment Fee + 50% of the course (up to 8 weeks) will be forfeited. After the course starts: - No refunds are made for cancellations or to students leav- ing before the end of a course or starting later. - For long term courses ( more than 8 weeks) the school will issue, for the balance, a credit note valid for 12 months. - Deposits and fees are not transferable from person to per- son. Exceptions will be made at the school’s discretion in special cases (serious illness, accident, etc.) • Accommodation Elba: the advance payment will be refunded only in case the cancellation is received 21 days before the starting date of the stay; no refunds for cancella- tions received after this date. GROUPCOURSES In case the minimum number of participants (3) for group courses is not reached the school reserves the right to trans- form group lessons into a reduced number of individual les- sons. COURSE CHANGES If a change of type or date of course is required, the student must notify the registration office at least 30 days before the beginning of the course. Other changes rest at the discretion of the school. VISA Students coming from countries that require a visa to study abroad need to contact the Italian Embassy in their home country beforehand to complete formalities. A certificate of enrolment issuedby theschool isoneof therequirements for obtaining a visa. In order to receive a certificate of enrolment the student must pay the full tuition fees. In case of refusal, students have to inform the school in writing, before the course starts, giving evidence of the rejection of the Italian Embassy. Only in this case the fees will be refunded less € 250 for secretarial expenses. INSURANCE We advise students to take out medical and personal insur- ance before leaving their home country. HOLIDAYS The school remains closed on Italian public holidays. Lessons for group language courses are not made up and there is no refund for these days. RESPONSIBILITIES The school is not liable for the loss of property on its premis- es. PHOTOS portraying students may be used by the school for advertising purposes. General Conditions 1 - COURSES Is there a minimum age requirement to enroll in courses at Centro Fiorenza? Yes, the general intensive Italian courses require a minimum age of 17. The 40+ course is for adults. When is it possible to start a course? Classes for beginners who have never learned Italian begin on specific start dates. Classes for participants who have already studied the Italian language may start on any Monday. How long are the lessons? Each lesson lasts for 50 minutes. How do I select the course that is right for me? This depends on your length of stay and personal needs. For example, students who are staying for longer periods of time generally enroll in our Basic Intensive courses which include 4 lessons of 50 min- utes each. Students who only have a limit- ed amount of time to learn Italian usually prefer to choose the Super Intensive course which offers 30 lessons per week, Combined Courses or One-to-One tuition. Centro Fiorenza also offers many special courses including: Business Italian, Examination Courses for a variety of National Italian Exams, Italian & Cooking Classes, Italian & Culture Course, Italian & Drawing, etc. Will extra help be provided if I have any particular difficulty? Once the session has begun, can I change my course level or classes? Yes. We require the proper level place- ment for each student, therefore if you feel you are not in the appropriate level, you are encouraged to speak with your teacher or the Director of Studies who will help you find a solution. Are make up classes provided for classes that are missed due to holi- days? Only the individual One-to-One classes are made up but students are encouraged to take advantage of the extra, free tutori- als provided by the school when classes are missed due to holidays. In addition, please check the public holidays in the school brochure before confirming your enrollment. 2 - ACCOMMODATION How far in advance do I need to com- plete my reservation? We recommend you reserve your accom- modation at least 1 month in advance. Florence is a popular tourist destination and if you wish to book accommodation during high season (July and August) we advise you to make the reservation as ear- ly as possible. We also do accept last minute reservations, please check accom- modation availability with us. Is transportation information provided on how to get to my accommodation from school? Students are provided with information on how to get to school (bus-numbers, dis- tance, etc) when they are given the address and description of their accommo- dation. Accommodations are either within walking distance or can easily be reached by bus (apx. 10 – 15 minutes). Can I stay for extra nights? Yes, you can check in on Saturday and check out on Sunday if you wish. There is an extra fee for any extra night in the accommodation. Should you need addi- tional nights, we will help you find a suit- able hotel, pension or hostel. Who do I speak to regarding my arrival time to my accommodation? It is best to contact your host family / land- lord a few days before your arrival. If you do not feel comfortable speaking Italian over the phone, please contact the school so we can communicate your arrival time. Can I use the telephone to make and receive calls from my accommoda- tion? This depends on the type of accommoda- tion you have: • Residences: studios and apartments in Residences are equipped with a phone. • Home stay: most families do not mind you receiving calls after checking con- venient times with them • Private apartments and shared flats: generally no telephone is available. Depending on your accommodation, you may wish to purchase an Italian cell phone with a prepaid card or rent a cell phone. We can always supply you with more information if you are interested in purchasing or renting an Italian phone. Are electricity and water included in my accommodation or do I need to pay separately? • Residence and home stay: electricity and water are included in your payment. • Private and shared apartments: utilities are not included and are paid directly to the owner of the apartment. Can I leave my current accommoda- tion with Centro Fiorenza without penalty if I find another apartment or accommodation? Should you decide to change your accom- modation, we require 4 weeks notice. Exceptions are granted under the discre- tion of the housing coordinator and/or the management of the Centro Fiorenza. What is Centro Fiorenza’s responsibil- ity if problems occur in student hous- ing? Centro Fiorenza will do everything possi- ble to ensure that your stay meets your expectations. If you have a problem, we suggest you talk to the landlady/-lord first. It is surpris- ing how many things are just misunder- standings. If there is anything you do not understand or feel unhappy about, get in touch with our housing-coordinator. Can Centro Fiorenza offer accommo- dation if I am not studying a course at the school? Sorry, the Centro Fiorenza accommoda- tion service is only available for our stu- dents. 3 - VARIOUS Are excursions offered through Centro Fiorenza during the week and week- ends for students? Yes, Centro Fiorenza offers weekly cultur- al activities and full day excursions every weekend. We also organize many week- end excursions to Rome, Venice, Cinque Terre, and Sorrento/The Almafi Coast, etc. Can I work in Italy if I am studying with Centro Fiorenza? Some EU students may find a job in Florence but it can be difficult for students who are non EU citizens to find work since they cannot easily obtain a work permit. Centro Fiorenza does not offer a job place- ment service. What are the working hours at Centro Fiorenza? Centro Fiorenza’s working hours are: Mondays - Fridays from 9:00 until 18:00. Does Centro Fiorenza offer insurance to their students and if so, how much does it cost? All students at Centro Fiorenza are insured against accident that may happen inside the school or outside the school premises during guided activities organized by the school. However we advise students to take out medical and personal insurance before leaving their home country. Can I receive mail at Centro Fiorenza? Yes, we have a designated postal area for students to receive mail. We recommend that you give your friends and relatives the school address rather than the address of your accommodation. FAQ (Frequently Asked Questions) Only One-to-One lessons, or special programs may be held on week-ends, but generally we are closed during the weekend, and always on holidays. Yes, apart from your lessons our director of studies is always available to help. W W W . C E N T R O F I O R E N Z A . C O M Florence Centro Fiorenza